Business Communication Multiple Choice Question and Answer pdf for the preparation of MBA, BBA, and other academic and competitive exams.
Business Communication Multiple Choice Questions and Answers: Part-2
1. For communication to take place, there must be a ___ and a ___.
Ans. Sender; receiver
2. Our dress code is an example of ___ communication.
Ans. Non-verbal
3. Communication is accurate when the ___ that is sent is the same as the ___ that is attached to it.
Ans. Message; meaning
4. Communication can take place using ___, ___ or ___.
Ans. Words; symbols; pictures
5. Communication may best be described as a ___.
Ans. Process
6. Communication is mostly through words.
Ans. False
7. The communication message is the same as the meaning of the message.
Ans. False
8. Communication is a dynamic process.
Ans. True
9. One reason for the failure of communication is the wrong interpretation of the message.
Ans. True
10. The success of communication depends only on the sender of the message.
Ans. False
11. Immediate feedback is possible in the case of face-to-face communication.
Ans. True
12. You feel that your professor does not have anything new to say and do not listen to him. This is an example of physiological noise leading to the communication failure.
Ans. False
13. Your boss gives you a good performance review at a time when the company is making profits. This is an example of chronological context influencing communication.
Ans. True
14. Group communication skills include listening skills.
Ans. True
15. Listening is not a part of communication skills.
Ans. False
16. Communication is needed only between superiors and subordinates.
Ans. False
17. External communication is as important as internal communication.
Ans. True
18. Team skills do not require the ability to communicate effectively.
Ans. False
19. A destructive review of performance can lower employee morale.
Ans. True
20. Two broad areas of communication are oral and written communication.
Ans. False
21. What you say is more important than how you say it.
Ans. False
22. Verbal communication is more likely to go wrong in a cross-cultural context.
Ans. True
23. Jargon refers to words with multiple meanings
Ans. False
24. A case-based GD requires greater analytical skills than a topic-based GD.
Ans. True
25. A job interview between an employer and a prospective employee is an example of a ___ ___ communication channel.
Ans. Two-way; face-to-face
26. In a one-way non-face-to-face channel, the communication is ___ and ___ in nature.
Ans. Verbal/written; impersonal
27. When you want the receiver to pay attention to your message, ___ communication is better than ___ communication.
Ans. Oral; written
28. When using a lot of jargon, ___ communication is more suitable than ___ communication.
Ans. Written; oral
29. Peers are co-workers who work only in different departments of an organization.
Ans. False
30. Criticizing an employee may be done in public.
Ans. False
31. A policy of openness is essential for good public relations.
Ans. True
32. Suggestions should only be given by superiors to subordinates.
Ans. False
33. In general, visuals should be prepared to match the ___.
Ans. Audience
34. A formal communication network is characterized by ___ ___.
Ans. Official channels;
35. The most valuable ideas and suggestions often come from ___ communication.
Ans. Upward;
36. An advantage of regular downward communication is ___.
Ans. Transparency/openness
37. In a multi-layer organization, ___ communication is more important than ___ communication.
Ans. Vertical; horizontal/lateral
38. While ___ should be suppressed, ___ networks should be accepted.
Ans. Rumours; informal
39. Some people are born listeners.
Asn. False
40. Comprehension listening is the most basic type of listening
Asn. False
41. Listening to a salesperson’s presentation is an example of evaluative listening?
Asn. True
42. Responding to customer complaints is an example of dialogic listening?
Asn. False
43. Solving employees’ problems often involves both empathetic and therapeutic listening.
Asn. True
44. Two types of media for presenting visual aids to a small audience are ___ and ___.
Ans. Flip charts, computerized displays
45. Paying more attention to the way a speaker is dressed, is an example of focusing on ___ rather than ___
Asn. Delivery; content
46. A good listener tries to understand the meaning behind ___and ___ messages.
Asn. Verbal; non-verbal
47. ___ are known to be physiologically quicker than ___.
Asn. Listeners; speakers
48. Active listening can be demonstrated verbally through ___ and ___.
Asn. Clarifications/questions; feedback/suggestions
49. A good listener is ___ and ___.
Asn. Curious; open-minded/attentive
50. Listening skills are equally important in all types of industries.
Asn. False
51. Customers should be made to apologize for making wrong complaints
Asn. False
52. Listening actively to a customer should be indicated through verbal communication.
Asn. True
53. Listening to employees, or inviting their suggestions involves only downward communication.
Asn. False
54. The type of listening during a job interview is mostly evaluative listening.
Asn. True
55. It is better to use the word “cognizant”, rather than “aware.”
Ans. False
56. The expression “Her voice was silky smooth” is an example of a metaphor.
Ans. True
57. Abstract nouns should be used as the subject in a sentence.
Ans. False
58. The sentence “Each of the following employees is being promoted” is grammatically correct.
Ans. False
59. Positive ideas may be expressed by using the second person pronoun.
Ans. True
60. Powerpoint slides should not be ___ and ___.
Ans. Cluttered/overcrowded, over-decorated
61. The tone of business writing should not be ___ and ___.
Ans. Negative/insincere/discourteous/exaggerated / discriminatory
62. Using the passive voice is a technique of ___.
Ans. Subordination/de-emphasis
63. Saying “Our products are synonymous with quality and affordability” is an example of ___
Ans. “My attitude”
64. Readability is determined by ___ ___.
Ans. Sentence length/word length
65. Saying “Manpower” instead of “Human Resources” is an example of ___ ___.
Ans. Sexist language/discriminatory tone
66. Conflicts between co-workers can be resolved through teleconferencing.
Ans. False
67. Asking for a few days of leave from work may be done through voice mail.
Ans. False
68. Telephone communication has the advantage of providing immediate feedback.
Ans. True
69. Two types of visual aids that can make presentations more credible are ___ and ___ ___.
Ans. Photographs, product demonstrations
70. ___ is better suited for large audiences than ___.
Ans. Transparencies, flip charts
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